Kate Walser has designed and built engaging, intuitive, and accessible products for customers including major telecommunications, health care, banking and finance, and insurance customers, including T. Rowe Price and the U.S. Department of Health & Human Services for over 11 years. Kate’s biomedical engineering and research background coupled with an MBA give her a unique perspective into establishing usability within organizations. Kate served on TEITAC, the federal advisory committee tasked with refreshing the Section 508 and Section 255 accessibility standards.

Kate established and led the SRA Usability & Human Factors Community of Practice, where she provided hands-on  consulting to design, implement, improve, and evaluate user interfaces and products. Her work included exploring mobile interface design and providing social media strategy and Web 2.0 guidance to organizations.

She now leads CX Insights, a division of Tritus Technologies, Inc, a small, woman-owned business. CX Insights focuses on factors that impact the customer experience and citizen experience, including product design, people’s behavior and demographics, content, and visual design.  She also serves on the Executive Board for the Center for Plain Language.